Meet NHDA.

The National Home Delivery Association (NHDA) is committed to serving the needs and interests of individuals, companies, and organizations that deliver furniture, appliances, and electronics to the home by promoting the highest standards of professionalism and customer service.

In 2013 ten of the leading home delivery companies specializing in the “white glove” delivery of appliances, furniture and large electronics to homes came together to address common interests. These ten firms founded the National Home Delivery Association with a shared commitment to enhancing the industry through training, setting standards for customer service and enhancing the profile of this vital segment of America’s retail economy.

This is the golden age of last mile logistics. The last mile delivery of heavy, big-ticket items such as furniture, appliances, exercise equipment and electronics requires special handling and skills. Our members have been serving the last mile, residential delivery of these items from brick and mortar retailers for years and are now doing the same for purchases made over the internet.

We service the public, our clients and their customers with excellence and integrity.

Our Story

The NHDA greatly acknowledges the support of our President's Circle members.

President's Circle

MEET OUR MEMBERS

Meet The Board

Emily Phillips
E.MISSION Advisory

President

Emily Phillips is founder of E.MISSION Advisory, focused on shaping net zero pathways for the transportation sector as it evolves toward a more sustainable future. She was with XPO Logistics for fifteen years in roles from engineering to account operations. Her most recent role prior to her departure in 2022 was Vice President of Advanced Solutions, overseeing solution design, pricing and implementation of all new business in the last mile space. Emily is a passionate advocate for sustainable, yet practical, solutions in the transport arena. She was the founder and chair of XPO’s Sustainability Committee, is the co-chair of NHDA’s Sustainability Council, and speaks at events throughout the industry on the topic sustainability as it relates to transportation.

James Betz
Spirit Logistics Network

1st Vice President

James Betz is the Chief Operating Officer at Spirit Logistics Network, Inc. James has been a part of the Final Mile industry for over 30 years. His career began with GTS and Home Delivery America in a variety of positions. James joined the Spirit Logistics Network Team in 2005 holding the position of Director of Operations. His success as a Director earned him the promotion to Vice President of Operations in 2008 and in 2017 to Chief Operating Officer. His role in the overall direction of Spirit Logistics Network has proven to be a path of growth and stability. His direction has been to lead by example, determination, and most of all solution driven flexibility.